Terms of Service

These VoltFreight Terms of Service ("Terms") govern your use of the website and logistics services provided under the VoltFreight brand by Shenzhen Yutuo Supply Chain Co., Ltd. ("Company", "we", "us", or "our") through https://voltfreight.com/.

By accessing our website, submitting a quotation request, approving a quotation, confirming a booking, delivering cargo to our warehouse, or otherwise engaging our services, you acknowledge and agree to these Terms.

VoltFreight provides international freight forwarding, cargo collection, consolidation, warehousing, customs coordination, documentation support, Amazon FBA delivery, and door-to-door logistics services . Please read these Terms carefully before confirming any quotation, booking, or service order.

1. Definitions

• "Company", "We", "Us", or "Our": Refers to Shenzhen Yutuo Supply Chain Co., Ltd., operating under the VoltFreight brand.
• "VoltFreight": Refers to the international freight forwarding and logistics brand operated by the Company.
• "Client", "You", or "Your": Refers to the individual, company, consignee, shipper, importer, exporter, or other party requesting or receiving our services.
• "Cargo" or "Goods": Refers to the products, packages, cartons, pallets, containers, documents, or other items submitted for transportation or related services.
• "Carrier" or "Logistics Partner": Refers to airlines, shipping lines, rail operators, trucking companies, express couriers, customs brokers, warehouses, delivery companies, and other third-party service providers involved in a shipment.
• "Services": Includes freight forwarding, cargo collection, cargo consolidation, warehousing, repacking, labeling, palletizing, documentation support, customs coordination, international transportation, and final delivery, where confirmed in writing.

2. Scope of Services

We provide international freight forwarding by air, sea, rail, truck, and express courier. Depending on the cargo, destination, and selected service, our arrangements may include:

• Supplier pickup and cargo collection within China
• Cargo receiving, storage, and consolidation
• Repacking, labeling, palletizing, or cargo reinforcement
• Airport-to-airport air freight
• Port-to-port FCL or LCL sea freight
• Railway and cross-border truck transportation
• Express courier shipping through available service channels
• Airport-to-door, port-to-door, and door-to-door delivery
• Customs documentation and customs clearance coordination
• DDP, DAP, Amazon FBA, and other destination delivery arrangements

The exact services included in a shipment are limited to those stated in the written quotation, proforma invoice, booking confirmation, or service agreement. Services not expressly listed are not automatically included.

All routes and services are subject to cargo acceptance, available carrier capacity, customs requirements, destination regulations, documentation, packaging, and operational feasibility.

3. Quotations and Booking Confirmation

Quotations are based on the information supplied by the Client, including product name, material, use, quantity, number of packages, dimensions, gross weight, declared value, pickup address, destination, and any special cargo characteristics.

Unless a different validity period is stated, a quotation is valid for 7 calendar days. Freight rates may change due to carrier pricing, fuel surcharges, exchange rates, seasonal demand, available capacity, customs requirements, or destination charges.

A quotation is not a guaranteed booking. A shipment is considered confirmed only after:

• The Client accepts the written quotation or proforma invoice;
• The Company confirms cargo acceptance and route availability;
• The required payment has been received; and
• Any required documents and cargo information have been provided.

If the actual cargo information differs from the information used for the quotation, we may adjust the price, route, transit time, customs arrangement, or service method. Differences may include additional cartons, increased weight, increased dimensions, incorrect commodity descriptions, batteries, liquids, magnets, powders, branded goods, or other undeclared cargo characteristics.

Chargeable weight may be determined by actual gross weight, volumetric weight, container volume, revenue ton, minimum shipment charge, or another calculation method used by the applicable carrier or service.

4. Shipping Terms and Incoterms®

Where an Incoterms® rule is stated in a quotation or service agreement, it shall be interpreted in accordance with Incoterms® 2020, unless another edition is expressly specified in writing.

Available arrangements may include EXW, FOB, CIF, DAP, DDP, or other service terms confirmed in writing. The applicable named place, destination, port, airport, or delivery address must be stated in the relevant quotation or booking confirmation.

For DDP or other customs-inclusive services, the exact scope of customs clearance, import duties, taxes, destination charges, and final delivery will be determined by the written quotation and booking confirmation.

DDP and customs-inclusive services are available only where legally and operationally permitted. The Client and consignee must provide accurate product information, declared values, identification, tax information, licenses, certificates, authorizations, or other documents when reasonably required.

Customs inspections, valuation adjustments, product testing, storage, demurrage, detention, quarantine, permits, special licenses, remote-area delivery, residential delivery, tail-lift service, redelivery, or other exceptional charges are included only when expressly stated in writing.

5. Client Responsibilities

The Client is responsible for providing complete and accurate shipment information.

• Accurate product name, material, function, brand, model, and HS code where available
• Correct package quantity, dimensions, gross weight, and declared value
• Disclosure of batteries, liquids, powders, magnets, chemicals, food, cosmetics, or other special cargo
• Commercial invoice, packing list, certificates, licenses, and other required documents
• Accurate shipper, consignee, importer, tax, and delivery information
• Packaging suitable for international transportation and handling
• Compliance with export, import, sanctions, intellectual property, and product safety requirements

The Client must not conceal, misdescribe, underdeclare, or incorrectly classify the cargo. The Client is responsible for losses, fines, penalties, delays, storage charges, return costs, destruction costs, or other expenses resulting from inaccurate information, insufficient packaging, missing documents, or undeclared goods.

Where the Company assists with HS code review, customs documentation, packaging recommendations, or product descriptions, such assistance is based on the information supplied by the Client and does not replace the Client's legal responsibility for an accurate declaration.

6. Payment Terms

Unless otherwise agreed in writing, all freight charges, destination service charges, duties, taxes, insurance premiums, warehouse fees, pickup charges, and other confirmed fees must be paid in full before the cargo is dispatched or released for international transportation.

Payment requirements shall follow the approved quotation, proforma invoice, or booking confirmation. For first-time customers, high-value shipments, or services requiring advance payment to carriers or customs partners, full payment may be required before booking or dispatch.

We accept T/T bank transfer and other payment methods expressly approved in writing. Bank handling fees, intermediary bank fees, currency conversion charges, and payment platform fees are the responsibility of the Client unless otherwise agreed.

Cargo will not be dispatched solely on the basis of a payment receipt, bank transfer screenshot, or payment notification. Payment must be confirmed as received in the designated account before shipment unless the Company expressly agrees otherwise in writing.

If additional charges arise because the actual cargo, destination requirements, or requested services differ from the confirmed quotation, the Client must pay the additional amount before cargo release, delivery, or completion of the service.

The Client must verify payment instructions using our official contact information. The Company is not responsible for payments made to unauthorized accounts, impersonators, or fraudulent third parties where the Client failed to verify changed payment instructions with us.

7. Transit Times, Delays, and Delivery

All transit times, sailing dates, flight schedules, customs processing times, and delivery dates are estimates unless expressly guaranteed in a separate written agreement.

Estimated transit time may be affected by carrier schedule changes, flight or vessel cancellation, cargo rollover, port congestion, customs inspection, regulatory review, weather, strikes, public holidays, consignee availability, remote-area delivery, or other circumstances outside our reasonable control.

The Client or consignee must provide reasonable cooperation for customs clearance, delivery appointments, unloading, signature, identification, tax registration, and other destination procedures.

Additional costs caused by failed delivery, incorrect addresses, consignee refusal, delayed customs cooperation, unavailable unloading equipment, storage, demurrage, detention, redelivery, return, or disposal may be charged to the Client.

8. Cargo Insurance

Cargo insurance is not automatically included unless it is expressly stated in the quotation, proforma invoice, booking confirmation, or insurance certificate.

Where insurance is requested and arranged, coverage is subject to the insurer's policy terms, exclusions, declared cargo value, deductible, documentation requirements, and final claim decision.

The Client must accurately declare the nature and value of the goods when requesting insurance. Underdeclaration, inaccurate descriptions, inadequate packaging, excluded commodities, ordinary leakage, inherent defects, delay, or other policy exclusions may affect or prevent compensation.

9. Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable for indirect, incidental, special, or consequential losses, including loss of profit, loss of market, loss of contract, business interruption, or losses resulting solely from delay.

Liability for cargo loss, shortage, or damage may be subject to the applicable transport document, carrier conditions, international convention, insurance policy, service agreement, or mandatory law. Any specific liability limit may be stated in the relevant quotation, booking confirmation, airway bill, bill of lading, delivery document, or applicable carrier terms.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability arising from intentional misconduct or gross negligence where applicable law prohibits such exclusion.

The Company shall not be responsible for delays, additional costs, cargo seizure, fines, penalties, cargo rejection, return, or destruction resulting from:

• Incorrect, incomplete, misleading, or late information provided by the Client;
• Undeclared, prohibited, restricted, counterfeit, or dangerous goods;
• Insufficient or unsuitable packaging;
• Consignee, importer, supplier, or Client non-cooperation;
• Customs inspection, government action, regulatory changes, or permit requirements;
• Carrier schedule changes, cancellation, rollover, congestion, or capacity shortages;
• War, civil disturbance, strikes, weather, natural disasters, epidemics, or public emergencies; or
• Other events beyond the Company's reasonable control.

10. Claims and Refunds

Visible cargo loss, shortage, or damage should be recorded on the delivery receipt before the Client or consignee signs for the cargo. Clear photographs should be taken before the packaging or goods are moved, repaired, discarded, or altered.

Claims must be submitted in writing as soon as reasonably possible and within any deadline required by the carrier, transport document, insurance policy, or applicable mandatory law.

A logistics claim should include, where applicable:

• Airway bill, bill of lading, tracking record, or other transport document
• Commercial invoice and packing list
• Signed delivery receipt showing any visible exception
• Photographs of the outer packaging, inner packaging, labels, and damaged goods
• Quantity and value of the lost or damaged goods
• Repair estimate, replacement invoice, or other proof of loss
• Any additional evidence requested by the carrier, insurer, or Company

Insurance compensation is subject to the applicable cargo insurance policy. Carrier compensation is subject to the carrier's conditions and applicable transport rules.

No refund or compensation will be issued automatically. Each claim will be reviewed according to the confirmed service scope, available evidence, carrier responsibility, insurance coverage, and applicable law.

Freight charges for completed transportation services are generally non-refundable solely because the shipment was delayed, provided the service was performed and no guaranteed delivery commitment was expressly agreed in writing.

11. Prohibited and Restricted Goods

The Client must not submit illegal, prohibited, counterfeit, stolen, sanctioned, or undeclared dangerous goods for transportation.

Restricted or special cargo must be declared before quotation and booking. Such cargo may include:

• Lithium batteries, power banks, and battery-powered products
• Liquids, powders, gels, aerosols, and chemicals
• Flammable, explosive, corrosive, toxic, or radioactive materials
• Food, medicine, medical products, cosmetics, and health-related products
• Magnetic products, compressed gas, and temperature-controlled goods
• Branded goods, goods containing protected trademarks, and licensed products
• Weapons, controlled items, currency, precious metals, or high-value goods
• Products requiring export or import permits, certificates, or registrations

Acceptance depends on the cargo details, packaging, documentation, carrier approval, route, destination law, and customs requirements. The Company may refuse, suspend, return, or cancel a shipment where the cargo is prohibited, incorrectly declared, unsafe, or operationally unacceptable.

Any resulting inspection, storage, return, disposal, fine, penalty, repacking, or handling costs may be charged to the Client.

12. Third-Party Carriers and Service Providers

We may appoint airlines, shipping lines, rail operators, trucking companies, express couriers, customs brokers, warehouses, delivery agents, and other third-party providers to perform part or all of the Services.

The relevant carrier's transport conditions, bill of lading terms, airway bill conditions, courier terms, warehouse rules, or customs broker requirements may apply in addition to these Terms.

Where there is a conflict between these Terms and mandatory law or an applicable international transport convention, the mandatory law or convention will prevail.

13. Website Use and Intellectual Property

The content of the VoltFreight website, including text, logos, graphics, page designs, service descriptions, and original images, is owned by or licensed to the Company unless otherwise stated.

You may view and use the website for legitimate business inquiries. You may not copy, republish, scrape, reproduce, sell, or commercially exploit website content without prior written permission.

Information published on the website is provided for general guidance. Freight rates, customs rules, carrier requirements, transit times, and destination regulations may change and should not be treated as a binding quotation unless confirmed in writing for a specific shipment.

14. Privacy and Confidentiality

Personal information submitted through the website or during a shipment will be handled in accordance with our Privacy Policy.

Each party should take reasonable steps to protect confidential commercial, shipment, customer, supplier, pricing, and document information received during the business relationship.

We may share information with carriers, customs brokers, warehouses, delivery agents, insurers, government authorities, and other service providers where reasonably necessary to arrange or complete the requested services.

15. Governing Law and Dispute Resolution

These Terms and any service agreement between the Client and the Company shall be governed by the laws of the People's Republic of China, excluding the laws of the Hong Kong Special Administrative Region, the Macao Special Administrative Region, and Taiwan, unless otherwise agreed in writing.

The parties shall first attempt to resolve any dispute through good-faith negotiation. If the dispute cannot be resolved through negotiation, either party may submit the dispute to a competent People's Court at the Company's registered domicile in Shenzhen, China, unless a separate written agreement provides for arbitration or another competent jurisdiction.

16. Changes to These Terms

We may update these Terms to reflect changes in our services, operational practices, laws, carrier requirements, or website functions. The updated version will be published on this page with a revised "Last Updated" date.

Changes do not retroactively alter the expressly agreed terms of a shipment already confirmed under a separate written quotation, booking confirmation, or service agreement, unless the parties agree otherwise or the change is required by applicable law.

17. Contact Us about VoltFreight Terms of Service

If you have questions regarding these Terms or our logistics services, please contact us:

• Operating Company: Shenzhen Yutuo Supply Chain Co., Ltd.
• Brand: VoltFreight
• Email: [email protected]
• Contact Page: https://voltfreight.com/contact/