Terms of Service

This VoltFreight Terms of Service agreement ("Terms") governs your use of the website and services provided by VoltFreight (https://voltfreight.com/). By accessing our site or engaging our services, you agree to comply with these terms.

VoltFreight specializes in International Logistics and Product Sourcing. We act as your trusted partner in China, ensuring transparency and efficiency. Please read this VoltFreight Terms of Service carefully before placing an order.

1. Definitions

• "Company", "We", "Us": Refers to VoltFreight.
• "Client", "You": Refers to the individual or business entity requesting services.
• "Supplier": Refers to third-party factories or manufacturers in China.
• "Services": Includes product sourcing, quality control, warehousing, and freight forwarding.

2. Scope of Services

2.1 Sourcing Services

As your Sourcing Agent, we assist in identifying suppliers, negotiating prices, and overseeing production. VoltFreight is an intermediary, not the manufacturer. While we verify supplier legitimacy, we rely on the client's specifications for product standards.

2.2 Logistics Services

We provide freight forwarding via air, sea, and rail. Services may include DDP (Delivered Duty Paid), DDU, or FOB arrangements. Transit times provided in quotes are estimates and are not guaranteed delivery dates.

3. Orders and Quotations

Due to fluctuating currency exchange rates and carrier fuel surcharges, all quotations provided by VoltFreight are valid for a limited period (typically 7-14 days). We reserve the right to adjust prices before the final invoice is issued if market conditions change significantly.

An order is considered confirmed only after the Client approves the proforma invoice and pays the required deposit as outlined in this VoltFreight Terms of Service.

4. Shipping Terms & Incoterms

Unless otherwise specified, our shipping terms follow the international standards defined by ICC Incoterms® Rules. For DDP shipments, VoltFreight handles customs clearance and duty payments. For other terms (e.g., FOB, CIF), the Client is responsible for import duties and taxes at the destination.

5. Payment Terms

To ensure smooth operations, we adhere to the following payment structure unless otherwise agreed in writing:

• Sourcing Orders: A deposit (typically 30%) is required to start production, with the remaining balance (70%) due before shipment or upon completion of Quality Control.
• Freight Charges: Must be paid in full before the release of the Bill of Lading or before cargo arrival at the destination port.

We accept payments via T/T (Bank Transfer). Any bank handling fees are the responsibility of the Client.

6. Quality Control & Inspection

If you engage us for Quality Control (QC), we inspect goods based on your specified AQL standards. A QC report represents the condition of goods at the time of inspection. VoltFreight is not liable for latent defects that appear after shipment or damages caused by improper packaging by the factory, provided we acted with reasonable care.

7. Intellectual Property Protection

We value your business secrets. Under this VoltFreight Terms of Service, any designs, logos, or specifications you share with us for sourcing purposes are treated as confidential. We strictly forbid our partner factories from selling your custom products to other parties without your permission.

8. Limitation of Liability

VoltFreight shall not be liable for indirect, incidental, or consequential damages, including loss of profits or business interruption. Our maximum liability for any claim related to logistics services is limited to the amount of freight charges paid for that specific shipment.

We are not liable for delays or damages caused by "Force Majeure" events, such as natural disasters, war, strikes, customs inspections, or pandemic-related disruptions.

9. Claims and Refunds

We strive for excellence, but if issues arise, please follow these guidelines:

• Logistics Claims: Must be reported in writing within 7 days of cargo delivery, accompanied by photos of the damaged packaging.
• Sourcing Claims: Quality issues must be reported within 14 days of receiving the goods.

10. Prohibited Items

The Client warrants that the goods do not contain illegal substances, contraband, flammable materials, or hazardous goods (unless declared and approved). The Client is solely responsible for legal consequences arising from misdeclaration.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China (PRC), specifically within the jurisdiction of Shenzhen, without regard to its conflict of law provisions.

12. Contact Us about VoltFreight Terms of Service

If you have any questions regarding this agreement or our policies, please contact us:

• By E-mail: [email protected]
• By Visiting: https://voltfreight.com/contact/