Privacy Policy

This VoltFreight Privacy Policy details how VoltFreight (https://voltfreight.com/) handles data. We gather non-public personal information from current, former, and prospective customers. Additionally, our systems collect information automatically from your devices when you access our products and services.

VoltFreight respects the Client‘s privacy. We comply with applicable laws regarding any personal information collected, including on our website and other sites we operate. This policy is effective as of February 1st, 2018, and was last updated on February 2nd, 2026. It covers our full range of services, including International Logistics and Product Sourcing.

1. Personal Data

While using our Service, we may request specific personally identifiable information. We use this data to contact or identify you. Examples encompass, but are not limited to:

• Email address (Business or Personal)
• First name and last name
• Phone number (including WhatsApp/WeChat)
• Address (Shipping and Billing)
• Product Specifications (for Sourcing requests)

2. Cookies

Leaving a comment on our site allows you to opt-in to saving your name, email address, and website in cookies. These cookies last for one year. They provide convenience, so you do not have to re-enter details for future comments.

Visiting our login page triggers a temporary cookie to check if your browser accepts cookies. This specific cookie contains no personal data, and we discard it when you close your browser.

Once you log in, we set several cookies to save your login information and screen display preferences. Login cookies persist for two days, while screen options cookies last for a year. Selecting "Remember Me" keeps your login active for two weeks. However, logging out removes these cookies immediately.

Editing or publishing an article saves an additional cookie in your browser. It simply indicates the post ID of the article you just edited and expires after one day.

3. Use of Cookies

We use cookies to gather activity data on our site. A cookie is a small piece of data stored on your computer. Cookies help us understand how you navigate our pages.

Advertising & Analytics: To improve our services, we may use third-party tools like the Meta (Facebook) Pixel and Google Analytics. These tools track your interaction with our site, such as submitting a quote request. This helps us measure ad effectiveness and show you relevant sourcing or logistics ads on other platforms.

4. Collection of information

VoltFreight collects personal information when you engage in the following activities:

• Accessing our content using a mobile device or web browser
• Contacting us through email or social media
• Mentioning us on social media platforms
• Submitting a request for Sourcing or Logistics quotes

5. Use of Your Personal Data

• Service Provision: We monitor usage to ensure proper functioning and improve user experience.
• Contract Performance: We process Personal Data to fulfil contract terms. This includes processing purchases, sourcing products, booking freight, and managing customer support.
• Communication: Our team may contact you by email or telephone with updates regarding your shipment status.
• Targeted Advertising: We utilise your information to present content customised to your interests. This may involve collaborating with third-party vendors for personalised advertising.

6. Retention of Your Personal Data

VoltFreight retains your Data only for the duration required to fulfil the purposes outlined in this VoltFreight Privacy Policy. We use your Data to comply with legal obligations, resolve disputes, and enforce agreements. This includes keeping data for customs or tax records.

Furthermore, we retain Usage Data for internal analysis. We typically keep Usage Data for a shorter period. However, we may extend this retention if necessary to enhance security or improve Service functionality.

7. Security of Your Personal Data

We prioritise the confidentiality and security of your Personal Data. While we employ commercially acceptable safeguards, please note that no Internet transmission method guarantees 100% security. We strive to implement robust measures, but absolute security cannot be guaranteed.

8. Intellectual Property Protection (For Sourcing Clients)

We understand that intellectual property is critical for our Product Sourcing clients. VoltFreight keeps any technical drawings, design files, or brand assets you share strictly confidential. We require manufacturers to respect your IP rights and use your data solely for production.

9. Children's Privacy

Our Service targets individuals aged 13 years and older. We do not knowingly serve users under 13. If we discover we have unintentionally collected personal data from a child under 13 without parental consent, we will promptly delete it.

10. Transfer of Your Personal Data

We store and process collected data in locations where we or our partners have facilities. Note that these locations may have different data protection laws. As a Sourcing and Logistics Agent, we transfer strictly necessary data to:

• Manufacturers/Suppliers: To obtain quotes and manufacture products.
• Logistics Partners & Customs: To transport goods and clear customs in the destination country.

Should we transfer your personal information to third parties in other countries, we ensure such transfers comply with applicable laws. Your personal information remains protected in accordance with this privacy policy.

11. Your Privacy Rights

You have the right to withhold personal information, though this may affect your website experience. We will not discriminate against you for exercising your rights. By providing us with your personal information, you acknowledge that we will collect, store, and use it in accordance with this policy.

Third Party Data: If providing personal information about someone else, you confirm that you have obtained their consent.

Direct Marketing: You can update your marketing preferences at any time. We provide means to unsubscribe from our email database. Note that we may need specific information to verify your identity.

Corrections: If you believe any information we hold is inaccurate or outdated, please contact us. We will correct any inaccuracies promptly.

Complaints: If you believe we violated data protection laws, please contact us with full details. We will investigate your complaint and outline our actions to address the issue.

12. Limits of Our Policy

Our website may include links to external sites not under our control. We cannot assume responsibility for their privacy practices. Therefore, we recommend reviewing the privacy policies of any external sites you visit.

13. Anti-fraud Announcement

14. Contact Us about VoltFreight Privacy Policy

Do you have inquiries regarding this document or how we collect your data? Or do you want to amend or delete your information? Please feel free to contact us:

• By E-mail: [email protected]
• By visiting this page on our website: https://voltfreight.com/contact/